General FAQs

How do I add users?
To add users in the Zonos app: Select Team under Configure in the left sidebar menu. Next, click on + ADD TEAM MEMBER. Enter the team member's info...
Thu, 18 Apr, 2019 at 8:09 AM
How do I change my password?
To change your password in the Zonos app: Click on your profile icon in the top-right corner, then click on Account settings. Scroll down to Change ...
Tue, 8 Jan, 2019 at 9:35 AM
How do I print a shipping label?
Click here for more information.
Wed, 17 Apr, 2019 at 2:29 PM
How do I set up my store?
To set up your store in the Zonos app: Go to Store under Configure in the Zonos app. Click here for further information.
Tue, 8 Jan, 2019 at 9:36 AM
Can I change my personal information?
Yes. In the Zonos app - simply click on your profile icon in the top-right corner and go to Account settings.
Tue, 8 Jan, 2019 at 9:45 AM
How do I upload my profile photo?
To upload your profile photo in the Zonos app: Click on your profile icon in the top-right corner, then click on Account settings. Click on the &quo...
Tue, 8 Jan, 2019 at 9:43 AM
What are the differences between the user levels?
Here are the user levels and permissions: Admin: has access to all settings, features, and options for your store. Billing: can modify billing, finance, ...
Tue, 8 Jan, 2019 at 9:37 AM
How do I set up a promo code?
Go to the following article for more information: https://zonos.freshdesk.com/solution/articles/43000466129-promo-codes.
Tue, 8 Jan, 2019 at 9:50 AM
How do I cancel an order?
Click here for instructions on how to cancel an order. If you need more information about order cancellations, go to: https://docs.zonos.com/app/cancel-o...
Wed, 17 Apr, 2019 at 4:11 PM
How do I refund an order?
Click here for information on how to refund an order. Note: If you are a customer that needs to receive a refund, please reach out directly to the store...
Fri, 17 May, 2019 at 8:30 AM