• For item overrides, please send us the information in a spreadsheet in the order as shown below. 
  • If any of the fields are not applicable, please leave it blank. For example, if you do not have any restricted countries, you can just leave that field empty.
  • If you submit a new item override to us, please send us the complete file that includes all previous item overrides you have submitted to us.



Cell #1A1B1C1D1E1F1G1H1I
FieldidstoreIdskuproductIdweightlengthwidthheightcountryOfOrigin


Cell #1J1K1L1M1N1O
FieldrestrictedCountriesrestrictedItemMessageIdCategoryhsCodesizeNonShippable



Under restrictedCountries, if an item/SKU is restricted to all countries but is one input:

  • Examples: For all Canada = ALL-CA, For all US = ALL-US


If you want to show a restricted message in our checkout, it needs to be in the format as shown in the following examples:


restrictedItemMessageIdMessage
4This item is restricted from import to your country. See Restricted Items message below for more information.
7This item cannot ship outside the US or Canada.
12Camouflage material is restricted for import into Barbados. It is against the law to dress in camouflage clothing or carry items made with camouflage material.
13This item cannot be imported into the selected country.
15This item is not eligible for purchase outside the United States.
17This airsoft item is not eligible for import into the selected country.
18This item is not eligible for purchase outside the United States.
19Items containing Mother of Pearl are not eligible for purchase outside the United States.
24This item is not available at this time.
25This item is not eligible for this purchase.
26This item is not eligible for purchase into the selected country due to licensing restrictions.
29This item is not eligible for purchase into Canada.
30This item is not eligible for purchase in the selected country.


Below is how an overriding message will be shown on Zonos Checkout.