How do I modify shipping service levels?

Learn how to edit your shipping service levels.

If you need to change how your shipping service levels are displayed or modify transit times, you can do this in Zonos Dashboard.

Modify or edit service levels

Change the display name for service levels and adjust to show or change transit times:

  1. Log in to Dashboard.
  2. Go to Settings on the left sidebar.
  3. Select Shipping rates.
  4. Select the carrier or custom service level that you want to modify.
    1. For carrier service levels, you will then need to select the specific service level associated with the carrier that you would like to edit.
  5. Here, you can edit the display name, choose to show the transit time, or change the default transit times for carrier service levels. The options for custom service level modification options are described below.
  6. Click Save to finish.

For custom service levels, your only modification options in this section are to waive the disbursement flat fee, the disbursement minimum percentage, and/or the duty and tax forwarding surcharge. If you have negotiated but not waived carrier fees, please reach out to our Support Team.

Still have questions?

View our additional documentation on how to modify shipping service levels.

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