How do I enable service levels and shipping options in zones?

Learn how to enable or turn on different service levels and custom shipping options in shipping zones.

Enable service levels in a zone

1. Log in to Dashboard.
2. Go to Settings on the left sidebar.
3. Select Shipping rates → Shipping zones and select the zone in which you would like to enable your service level.
4. Scroll down to the Enabled service levels section.
5. Check the service levels you want to use.
   • Only service levels for the carrier accounts that you have connected and any custom service levels (created with rate sheets) will appear here. If nothing shows up you will need to connect your carrier or add a rate sheet.
6. Make sure to click Save after you have made your selections.

Enable custom shipping options in a zone

You can add a variety of custom shipping options to your zone by creating a rule from within the zone. Learn how to use rules to add custom shipping options like the following:

• Flat rate shipping
• Free shipping
• Tiered shipping

Remove a custom shipping option from a zone

1. Log in to Dashboard.
2. Go to Settings on the left sidebar.
3. Select Shipping rates → Shipping zones and select the zone from which you would like to remove your custom shipping option.
4. Scroll to the bottom of the page until you see Rules.
5. Click on the rule you would like to remove.
6. Scroll to the bottom of the rule and click the Delete button on the left-hand side.
7. You will be prompted with the question, Are you sure?
8. Click the red Delete button to confirm the deletion, which will permanently delete the custom shipping option created by the rule in this zone.

FAQ

What if there are no shipping service levels to enable in my zone?

There will be no service levels to enable if you do not have a carrier account connected or a custom service level created.

Still have questions?

View our additional documentation on how to enable service levels and shipping options in zones.