Why are merchant fees not getting refunded?
Learn about merchant fee refunds.
Unfortunately, Zonos does not refund retailer-related fees because Zonos does not get refunded by major processors (see examples below) for these fees. Zonos will, however, continue to refund any Zonos-related fees for qualifying refunds.
Examples of payment processors with this refund policy:
You can also read our refund policy from the Zonos Terms of Service.
Thank you for your understanding. Please reach out to us if you have any questions.