Why are merchant fees not getting refunded?

Learn about merchant fee refunds.

Unfortunately, Zonos does not refund retailer-related fees because Zonos does not get refunded by major processors (see examples below) for these fees.  Zonos will, however, continue to refund any Zonos-related fees for qualifying refunds.

You can also read our refund policy from the Zonos Terms of Service.

Thank you for your understanding. Please reach out to us if you have any questions.