Why are merchant fees not getting refunded?
Learn about merchant fee refunds.
Unfortunately, Zonos does not refund merchant-related fees as they are not getting refunded by major payment processors (see examples below). We will, however, continue to refund any Zonos-related fees for qualifying refunds.
You can also read our refund policy from the Zonos Terms of Service.
Thank you for your understanding. Please reach out to us if you have any questions.